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Return Policy
All our products have a 30 day guarantee, if you purchased
the products from us. If you purchase our products from a
store or distributor, you must return the product to them for
a refund. If you are not satisfied with any of our products,
simply return them within 30 days of the date of your Sales
Receipt/Invoice along with the original Receipt. This does
not include S/H to or from you. NOTE: * No Returns are
accepted without a "return authorization number" that you
obtained from our customer service department. If for any
reason you wish to return an item please call us at 570-380-1077
to obtain this return number.
Opened Merchandise: If for any reason you are not
satisfied with the product you purchase, then you will be
credited at 50% of the purchase price. If more than 1/4 of
the product has been used, a refund will not be granted.
(Excluding larger items like, Qts. and Gallons of Oil; no refund
is available for these opened items) Once we receive the
package back a determination of refund amount will be made.
Freight charges are excluded from refunds.
All Unopened Merchandise: Within 30 days for a full refund
of the purchase price(less shipping/handling charges). Only one
opened package of any product is eligible for return. All
others of the same product must be in a factory sealed container
for refund.
Packages refused at the time of delivery will be
considered a return and are subject to a 15% restocking fee.
After 30 Days: There are no refunds after 30 days of the
date of your Sales Receipt/Invoice.
Shipping/Handling Fees are not refundable under any
circumstances. Shipping Charges for expidited Federal
Express delivery, Priority Mail, or UPS express services which
are delayed due to bad weather are NOT refundable .
Shipping and Handling
Most
orders are processed within 24 hours (except on weekends and
holidays). Retail domestic orders are shipped via your chosen
shipping carrier at the time of order.
For International orders, there are additional
S/H fees above and beyond those that will appear in your
shopping cart order. We ship most EXPORT orders via UPS,
DHL, Federal Express, or Global Express/Insured. If this is of
concern to you, please
contact us prior to
completing your online order; let us know what products you'd
like to order,
along with quantity, and we will email you the S/H charges.
Export orders can take anywhere from 5 - 30 days to reach you,
depending on the method of shipment and the import regulations
for your country. Customs does stop certain products from
entering your country and you must accept all financial
responsibility for your order. By purchasing from us, you agree
there will be no charge backs to us and that you agree to our
shipping terms. If Customs in your country returns your order
to us, either because you did not have the permission to import
such products or because of other governmental regulations in
your country, we may refund to your credit card your total
charge minus twice your shipping charge, and minus 20 percent of
the value of your order as the re-stocking fee, and minus any
other charges, such as quarantine fees or warehousing fees,
assessed by the Customs in your country or the U.S. Under no
circumstances are we responsible for your package once it leaves
our facility. Nor will we refund S/H fees under any
circumstances. If you provide a shipping address that is
incorrect or incomplete, all fees relating to the return of the
package will be at your expense. If any products are damaged
because of incorrect or incomplete address supplied by the
customer, the customer will be held responsible for any and all
damage.
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